Course Content
Topic outline
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In this unit we will:
▶ Introduce you to the world of working in real estate.
▶ Look at effective communication methods.
▶ Cover legal frameworks within the real estate industry. -
Property is now one of the largest industries in Australia and real estate agents play a pivotal role in this. In this module, we look at the real estate industry, the roles and responsibilities that exist and the legislative requirements that you will need to meet to be successfully employed.
By the end of this module, you will understand:
➤ the legislation relevant to the sector
➤ the segments in the market
➤ real estate licensing requirements
➤ the different roles you will come across in real estate
➤ the various stakeholders involved in the real estate world -
SCORM package
In this module, we look at the skills you will need to successfully build relationships with real estate clients.
By the end of this module you will be able to:
➤ communicate effectively
➤ use effective listening techniques
➤ use effective questioning techniques
➤ communicate in a customer focussed way
➤ demonstrate effective interpersonal skills
➤ describe appropriate personal presentation
➤ list the knowledge and skills required by a real estate agent -
SCORM package
You will work with clients every day in your role as a real estate agent. Therefore, it’s important you focus on refining your customer relationship skills.
By the end of this module you will be able to identify:
➤ how to ensure your communication is focused on your clients needs
➤ best practice customer service
➤ how to build trust and rapport with your clients
➤ how to develop your interpersonal skills
➤ tips to refine your personal presentation -
SCORM package
With the often-rapid changes that can occur in the real estate sector, continuing your professional development is an essential part of a real estate agent’s career, skills and knowledge.
Continuing professional development (CPD) is a requirement of some state and territory’s licensing and is also a way in which the public can be assured an agent has current knowledge, professionalism and skills.
By the end of this module you will be able to identify:
➤ what professional development is
➤ licensing versus membership requirements
➤ professional development requirements in your state or territory
➤ tips for planning your professional development
➤ how to audit your skills to help you plan your development
➤ strategies to help you plan your development
➤ topics you may be interested in for your development
➤ how to keep accurate records of your development -
This Learner Guide covers the following unit of competency: 
CPPREP4001 Prepare for professional practice in real estate -
Complete the following questions to check your knowledge. -
Presentation
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Assessment Task Summary
This unit requires you to complete two assessment tasks. You must satisfactorily complete all tasks to achieve competency for this unit.
Assessment Task
Assessment Method
Task Summary
Assessment Task 1:
Written Questions
Questions and Answers
Students must correctly answer all questions in this task to show that they understand the knowledge required of this unit/topic.
Assessment Task 2:
Research Project
Research Project
To complete this assessment, you will research information about various aspects of the real estate sector and prepare a report based on what you find out. The instructions below will explain the specific information that must be included in your report. You can discuss your report with your trainer and you can seek advice and guidance from them about what to include and the format and presentation of your report. You may be able to prepare a report using one of a number of different formats depending on your learning situation and personal requirements.
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TASK SUMMARY
▶ This is an open book written assessment.
▶ There are 11 questions and some questions have sub-parts.
▶ You must answer all questions and their parts correctly to achieve a satisfactory outcome for this task.
RESOURCES AND EQUIPMENT REQUIRED
➤ Access to your learning materials
➤ Access to a computer, printer and internet
➤ Access to Microsoft Word (or a similar program)
WHERE AND WHEN
THIS TASK WILL BE COMPLETED
◉You will complete this task in your own time, or you may be provided with time in class to complete it (where applicable)
◉ You will be advised of the due date for this task
WHAT HAPPENS IF YOU GET SOMETHING WRONG
If your assessor marks any of your answers as incorrect or insufficient, they will make arrangements with you for resubmission. Your assessor may ask you some questions verbally to check your understanding, or you may need to provide new written responses to the questions that were answered incorrectly. Your assessor will give you a due date by which this must be provided.
TASK
INSTRUCTIONS
◉ This is an open book written assessment – you can use your learning materials as reference
◉ You must answer all questions and their parts correctly to achieve a satisfactory outcome for this task
◉ Refer to the Glossary of Instructional Task Words for descriptions of instructional words to guide you in the level of response required in each question
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TASK SUMMARY
▶ To complete this assessment, you will research information about various aspects of the real estate sector and prepare a report based on what you find out. The instructions below will explain the specific information that must be included in your report. You can discuss your report with your trainer and you can seek advice and guidance from them about what to include and the format and presentation of your report. You may be able to prepare a report using one of a number of different formats depending on your learning situation and personal requirements.
RESOURCES AND EQUIPMENT REQUIRED
➤ Access to your learning materials
➤ Internet access
➤ Access to a range of websites related to real estate, including legislation and codes of practice
➤ Access to information about specific roles within a real estate workplace, including the role of the real estate licensee in charge or person who has effective control of the office and others
➤ Access to Microsoft Word (or a similar program)
WHERE AND WHEN
THIS TASK WILL BE COMPLETED
◉ The research can be conducted during class sessions or out of class time. The report can be written during class time or out of class and provided to the trainer for assessment and feedback.
WHAT HAPPENS IF YOU GET SOMETHING WRONG
If your assessor marks any of your answers as incorrect or insufficient, they will make arrangements with you for resubmission. Your assessor may ask you some questions verbally to check your understanding, or you may need to provide new written responses to the questions that were answered incorrectly. Your assessor will give you a due date by which this must be provided.
TASK
INSTRUCTIONS
◉ Your report must include the following and should be prepared as a print or digital file, depending on the requirements of your trainer. You can write your report as a print document or as a digital file. Ensure your trainer can access and read the report, and that you retain a back up copy for your records.
◉ Your report must include the following sections, but you can talk to your trainer about variations that might work best for you. For example, you could present your research project as a poster or give a brief talk as part of the project.
Please access attached activity and template to guide you with this activity
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FEEDBACKLearner Questionnaire
Important instructions
➤ Please tell us about your training. Your feedback plays an important role in developing the quality of your education. In this questionnaire, the term ‘training’ refers to learning experiences with your training organisation. The term ‘trainer’ refers to trainers, teachers, lecturers or instructors from your training organisation.
➤ Provide one response to each item on the form. Place a clear ‘◉’ inside each box. Leave the box blank if the statement does not apply. If you want to change your answer, fill in the entire box and mark the correct box with an ‘◉’.
Click Here to access Learner Questionnaire -
FEEDBACKEmployer Questionnaire
Important instructions
➤ Please tell us about the training provided by the organisation that sent you this questionnaire. Your feedback will play an important role in developing the quality of training at this organisation. In this questionnaire, the term ‘training’ refers to learning experiences provided by the training organisation. The term ‘trainer’ refers to trainers, teachers, lecturers or instructors from your training organisation.
➤ Provide one response to each item on the form. Place a clear ‘◉’ inside each box. Leave the box blank if the statement does not apply. If you want to change your answer, fill in the entire box and mark the correct box.
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